If any of our products fall below the high standards you expect, or you would like to exchange your item within 28 days of your purchase, we will happily refund or exchange.
For all faulty received goods, we will refund all return postage costs* paid (see below) if the product is still within the manufactures guarantee period & that you have also followed any product care either provided with the products or available online at our website). We cannot accept liability for any damage to products we have supplied which is caused by your failure to follow this advice.
You have certain rights as a consumer, including legal rights relating to faulty or misdescribed goods. For further information about your legal rights in the UK, contact your local authority Trading Standards Department or Citizen’s Advice Bureau.
Returned items must be with Royal Mail First Class Recorded or Royal Mail Standard Parcels. If an item weighs more then 2kg please use Royal Mail “Standard Parcels Service”. If posting an item back to us please retain proof of posting.
If returning for an exchange or other reason other then above, you will have to pay the cost of returning the goods to us. We will pay for the postage cost of an exchange when we post it back to you.
Returns Address:Eleisure Enterprises Ltd
Newark Beacon Innovation Centre, Cafferata Way
Newark Nott's NG24 2TN
(Collection from our warehouse is not possible - No Products are displayed at this Office address)
Please include a copy of your invoice, or include the following information when returning an item.
2.Date of purchase
Reason for returning goods.
Example : Wrong size or colour / faultyOther reason ? - Please give details
What you would like us to do with your return?
If you wish to cancel your order or return as unwanted item (within 14 working days) please see below
Returns 14 day cooling off period:
Under the new European Directive on distance selling (which is incorporated into UK law by the Consumer protection, Distance Selling Regulations 2000) you have the unconditional right to cancel your order within 14 working days without having to give a reason. The 14 working days start from the day after the day that you receive the goods at the designated delivery address. We will provide a full refund for the purchase price of the goods (minus a 2.5% credit card processing fee, which is non-refundable. We will not refund any delivery charges (If delivery has been made). In order for us to provide a refund, all goods must be unopened and in perfect condition (AS NEW). We unconditionally reserve the right to not refund if the goods are not returned in a suitable condition.
Please note that if you exercise this right, you will have to pay the cost of returning the goods to us with a sign for service.
Where you exercise this right to cancel, we undertake to refund your money within 7 days of receiving the goods back into our warehouse. We will refund you by the same method as your original payment.
*Postage cost will be determined by weight of item and calculated for either “First Class Recorded Post” or Royal Mails “ Standard Parcels”using Royal Mails current prices as displayed either on their company website or printed booklet. Please note: If any other postage option used, we will not cover any additional costs incurred either when using Royal Mail or any other courier.